DEFINITIONS AND INTERPRETATION
|Data||collectively all information that you submit to Chordline Ltd via the Website. This definition incorporates, where applicable, the definitions provided in the Data Protection Act 1998;|
|Cookies||a small text file placed on your computer by this Website when you visit certain parts of the Website and/or when you use certain features of the Website. Details of the cookies used by this Website are set out in the clause below (Cookies);|
|Chordline Ltd, The Owneror us||Chordline Ltd, a company incorporated in England and Wales with registered number Company No 2580820 | Registered Office: Synergee Limited, 2nd Floor, 8 Lonsdale Gardens, Tunbridge Wells, Kent TN1 1NU|
|UK and EU Cookie Law||the Privacy and Electronic Communications (EC Directive) Regulations 2003 as amended by the Privacy and Electronic Communications (EC Directive) (Amendment) Regulations 2011;|
|User or you||any third party that accesses the Website and is not either (i) employed by Chordline Ltd and acting in the course of their employment or (ii) engaged as a consultant or otherwise providing services to Chordline Ltd and accessing the Website in connection with the provision of such services; and|
|Website||the website that you are currently using, www.chordline.co.uk, and any sub-domains of this site unless expressly excluded by their own terms and conditions.|
PERSONAL DATA COLLECTED
- We may collect the following Data, which includes personal Data, from you:
- Name and contact details– this includes your name, title, billing address, delivery address, email address and telephone numbers.
- Profile information– this includes your username and password and your interests and preferences.
- Linked account information– this includes your Facebook ID and Twitter handle if you link your accounts to us.
- Marketing preferences– this includes your preferences in receiving marketing from us and your communication preferences.
- Survey responses and competition entries
- Customer service history– this includes interactions with us over the phone, via the website or on social media.
- Information about your device and how you use our websites and apps– this includes information you give us when you browse our websites or apps, including your internet protocol (IP) address, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, as well as how you use our websites and apps.
- Demographic informationsuch as post code, preferences and interests;
- Financial informationsuch as credit / debit card numbers;
- IP address(automatically collected);
- Web browser type and version(automatically collected);
- Operating system(automatically collected);
- A list of URLs starting with a referring site, your activity on this Website, and the site you exit to(automatically collected);
- Company Name
OUR USE OF DATA
- For purposes of the GDPR Chordline Ltd is the “data controller and dataprocessor”.
- We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.
- All personal Data is stored securely in accordance with the principles of the GDPR For more details on security see the clause below (Security).
- Any or all of the above Data may be required by us from time to time in order to provide you with the best possible service and experience when using our Website. Specifically, Data may be used by us for the following reasons:
- internal record keeping;
- billing and invoicing;
- data required by HMRC;
- improvement of our products / services;
- transmission by email of promotional materials that may be of interest to you;
- contact for market research purposes which may be done using email, telephone, fax or mail. Such information may be used to customise or update the Website;
- Quote Generation;
THIRD PARTY WEBSITES AND SERVICES
- ChordlineLtd may, from time to time, employ the services of other parties for dealing with certain processes necessary for the operation of the Website. The providers of such services do not have access to certain personal Data provided by Users of this Website.
LINKS TO OTHER WEBSITES
CHANGES OF BUSINESS OWNERSHIP AND CONTROL
- We may also disclose Data to a prospective purchaser of our business or any part of it.
- In the above instances, we will take steps with the aim of ensuring your privacy is protected.
CONTROLLING USE OF YOUR DATA
- Wherever you are required to submit Data, you will be given options to restrict our use of that Data. This may include the following use of Data:
- direct marketing purposes
sharing Data with third parties.
You have lots of legal rights relating to your personal data, including the right to object to processing of your personal data or to withdraw consent and the right to be forgotten.
THE RIGHTS OF USERS
Users may exercise certain rights regarding their Data processed by the Owner.
In particular, Users have the right to do the following:
- Withdraw their consent at any time.Users have the right to withdraw consent where they have previously given their consent to the processing of their Personal Data.
- Object to processing of their Data.Users have the right to object to the processing of their Data if the processing is carried out on a legal basis other than consent. Further details are provided in the dedicated section below.
- Access their Data.Users have the right to learn if Data is being processed by the Owner, obtain disclosure regarding certain aspects of the processing and obtain a copy of the Data undergoing processing.
- Verify and seek rectification.Users have the right to verify the accuracy of their Data and ask for it to be updated or corrected.
- Restrict the processing of their Data.Users have the right, under certain circumstances, to restrict the processing of their Data. In this case, the Owner will not process their Data for any purpose other than storing it.
- Have their Personal Data deleted or otherwise removed.Users have the right, under certain circumstances, to obtain the erasure of their Data from the Owner.
- Receive their Data and have it transferred to another controller.Users have the right to receive their Data in a structured, commonly used and machine readable format and, if technically feasible, to have it transmitted to another controller without any hindrance. This provision is applicable provided that the Data is processed by automated means and that the processing is based on the User’s consent, on a contract which the User is part of or on pre-contractual obligations thereof.
- Lodge a complaint.Users have the right to bring a claim before their competent data protection authority.
DETAILS ABOUT THE RIGHT TO OBJECT TO PROCESSING
Where Personal Data is processed for a public interest, in the exercise of an official authority vested in the Owner or for the purposes of the legitimate interests pursued by the Owner, Users may object to such processing by providing a ground related to their particular situation to justify the objection.
Users must know that, however, should their Personal Data be processed for direct marketing purposes, they can object to that processing at any time without providing any justification. To learn, whether the Owner is processing Personal Data for direct marketing purposes, Users may refer to the relevant sections of this document.
HOW TO EXERCISE THESE RIGHTS
Any requests to exercise User rights can be directed to the Owner through the contact details provided in this document. These requests can be exercised free of charge and will be addressed by the Owner as early as possible and always within one month.
FUNCTIONALITY OF THE WEBSITE
- To use all features and functions available on the Website, you may be required to submit certain Data.
ACCESSING YOUR OWN DATA
- You have the right to ask for a copy of any of your personal Data held by Chordline Ltd (where such Data is held) on payment of a small fee, which will not exceed £155.
- Data security is of great importance to Chordline Ltd and to protect your Data we have put in place suitable physical, electronic and managerial procedures to safeguard and secure Data collected via this Website.
- If password access is required for certain parts of the Website, you are responsible for keeping this password confidential.
- We endeavour to do our best to protect your personal Data. However, transmission of information over the internet is not entirely secure and is done at your own risk. We cannot ensure the security of your Data transmitted to the Website.
- All Cookies used by this Website are used in accordance with current UK and EU Cookie Law.
- Before the Website places Cookies on your computer, you will be presented with a message bar requesting your consent to set those Cookies. By giving your consent to the placing of Cookies, you are enabling Chordline Ltd to provide a better experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of the Website may not function fully or as intended.
THIS WEBSITE MAY PLACE THE FOLLOWING COOKIES
Necessary cookies help make a website usable by enabling basic functions like page navigation and access to secure areas of the website. The website cannot function properly without these cookies.
- for example, cookies that enable you to log into secure areas of our website, use a shopping cart or make use of e-billing services. Analytical/performance cookies.
- They allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily. Functionality cookies These are used to recognise you when you return to our website. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region).
Statistic cookies help website owners to understand how visitors interact with websites by collecting and reporting information anonymously.
- for example, Analytical/performance cookies eg google analytics.
Marketing cookies are used to track visitors across websites. The intention is to display ads that are relevant and engaging for the individual user and thereby more valuable for publishers and third party advertisers.
Unclassified cookies are cookies that we are in the process of classifying, together with the providers of individual cookies.
You can choose to enable or disable Cookies in your internet browser.
- By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser.
- You can choose to delete Cookies at any time; however you may lose any information that enables you to access the Website more quickly and efficiently including, but not limited to, personalisation settings.
- It is recommended that you ensure that your internet browser is up-to-date and that you consult the help and guidance provided by the developer of your internet browser if you are unsure about adjusting your privacy settings.
- Unless otherwise agreed, no delay, act or omission by a party in exercising any right or remedy will be deemed a waiver of that, or any other, right or remedy.
- This Agreement will be governed by and interpreted according to the law of England and Wales. All disputes arising under the Agreement will be subject to the exclusive jurisdiction of the English and Welsh courts.
These terms and conditions were created using a document from Rocket Lawyer (https://www.rocketlawyer.co.uk).